Payments & Billing

Refund Policy

This policy sets out when a refund may be issued for Techvein services and products, what is not refundable, how to raise a request and how long each stage takes.

01

Overview

At Techvein IT Solutions Pvt. Ltd. we strive to provide high-quality educational technology services and solutions. This Refund Policy outlines the circumstances under which refunds may be issued for our services and products.

02

Refund Eligibility

Refunds may be considered under the following circumstances.

  • Services not delivered as per the agreed terms and timeline
  • Significant quality issues that cannot be resolved
  • Duplicate payments made by error
  • Cancellation made within the specified cancellation period
03

Non-Refundable Services

The following are generally non-refundable.

  • Completed training sessions or workshops
  • Customised curriculum development that has been delivered
  • Consultation services already provided
  • Hardware or equipment that has been installed or used
  • Services cancelled after the cancellation period has expired
04

Refund Request Process

To request a refund, please follow these steps.

  1. Contact our support team at info@techvein.com with your refund request
  2. Provide your order or invoice number and a detailed reason for the refund
  3. Include any relevant documentation or evidence supporting your claim
  4. Allow 7–10 business days for our team to review your request
05

Refund Timeline

If your refund request is approved:

Processing beginsWithin 7–10 business days of approval
MethodOriginal payment method
Bank transfers5–7 business days to reflect
Credit cards7–14 business days, bank dependent
06

Partial Refunds

In certain situations, partial refunds may be granted.

  • When a portion of services has been delivered successfully
  • For equipment that has been partially installed or configured
  • When specific deliverables from a larger project have been completed

The refund amount will be calculated based on the value of services rendered against the total contract value.

07

Subscription Services

For ongoing subscription-based services.

Partial months of serviceNo refund
CancellationsApply from the next billing cycle
Annual subscriptionsPro-rata refund within the first 30 days
08

Dispute Resolution

If you disagree with our refund decision, you may escalate the matter by:

  • Requesting a review from senior management
  • Providing additional documentation or clarification
  • Scheduling a discussion call to address concerns

Requesting a refund

Send your request in writing with your order or invoice number and any supporting documentation. Our team reviews every request and responds within 7–10 business days.

Review — 7–10 business daysProcessing — 7–10 business days from approval

Policy updates

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this website and are effective immediately. Continued use of our services after a change constitutes acceptance of the updated policy.

AGV Programme